In order to provide you with our services we collect personal information, listed below is part of the information we collect:
When you create an account on our site you provide us with your full name, email address, phone number, password and a google authenticator account.
At this stage we collect your formal identity information in order for us to be compliant with global industry regulations such as Know-Your-Customer (KYC) Anti-Money-Laundering (AML) and Counter Terrorist Financing(CTF). This information includes:
Full name, date of birth, national registration number, copy of your identity document, (if you are Zimbabwean);
Proof of residence in the form of bank statements, utility bills or certified affidavit confirming your physical address,
If you are are a foreign national temporarily resident in Zimbabwe, your valid passport with a valid permit.
If you are a body corporate incorporated in Zimbabwe a certificate of incorporation together with the latest annual tax return to the Zimbabwe Revenue Authority, company registration documents and personal details and documents of directors or officers of the corporate body.
For foreign corporate bodies, the requirements may include registration documents equivalent to certificates of incorporation in Zimbabwe, identity documents of directors and officers. All documents to be notarized in the country of origin.
We may also collect the information you provide to Golix when interacting with our customer support or other staff members via
email, online form, social media, or other correspondence.
We also collect passive information, which includes,
but is not limited to, IP addresses, referral URLs, operating system, your location,device identification, access date and time, browser type and other session data.
With regards to transactions we may collect the
name, address and occupation or, where appropriate, the business or principal activity of each person conducting a transaction and, if known, on whose behalf the transaction is being conducted; and the date and specific time of each transaction i.e when it was initiated and completed; and the type, value or amount of currency involved in the transaction, including what denomination purchased or sold on the Site and the name, and any payment instructions for example: banking details,mobile money details ; and a description of the transactions, the name of the officer, employee or agent who prepared the report of the transaction; and the total amount of fees and charges received and paid to, by or on its behalf.
We collect your personal information to provide the Services to you. We notify you about your:
account activity, process transactions, provide customer support services, improve our product, identify, prevent, and report potentially suspicious, fraudulent, or illegal activities, and we notify you about important changes to our Terms and Conditions of Use.
It may be necessary to disclose your information to comply with any law, subpoenas, court orders, or government or regulatory request, defend against claims, investigate or bring legal action against illegal or suspected illegal activities, enforce our Terms & Conditions, or to protect the rights, safety, and security of Golix, our users, or the public.
Our Website may contain links to other third party websites, which are regulated by their own privacy policies and terms and conditions. Golix is not responsible for the privacy policies of these third party websites even if they were accessed using the links from our Website.
You can update your information at any point in time and you do so by contacting us through our customer support system. We shall retain all information and transactional records for a period of at least five years from the date of their creation to ensure that we comply with our statutory obligations, and be able to assist in dispute resolution. If you wish to close your account please advise us through our customer services mechanism.
The information collected can include, but is not limited to:
your IP address, referral URLs, the type of device you use, your operating system, the type of browser you use, geographic location and other session data.
Cookies are not permanent and will expire after a short time period of inactivity. You may opt to deactivate your cookies, but it is important to note that you may not be able to access or use some features of our Site should you do so. Please note that Golix is not responsible nor can it be held liable for any loss resulting from your decision or inability to use such features.
We take the protection of your personal information seriously. We use industry-standard data encryption technology and have implemented restrictions related to the storage of and the ability to access your personal information. However, note that no transmission over the internet or method of electronic storage can be guaranteed to be 100% secure.